I have one external enclosure - a 2-bay JBOD box - that will disappear from the explorer listing after maybe 10-20 minutes of inactivity. What is power management set to? If you have windows set to power down drives after 20 minutes or whatever the default is (actually think it is "never"), then there might be a problem with the logic on the units controller where it will power down but not power back up. Is it plugged into a USB hub? This shouldn't matter, but some drives are picky about that - don't like sucking the hind teat. If there are issues with the unit, they will probably have already heard about it and can give you a leg up. Before you call Vantec, call tech support for the vendor you bought it from. I have 2 of those and they work perfectly.
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